To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in processing and shipping/deliveries as a result.

Our priority continues to be focused on the health and wellbeing of our staff and community, and we’re committed to taking every action necessary to prevent the spread of Covid-19. We appreciate your patience during this unprecedented time. We are here to help you however we can.

Returns just got a WHOLE lot easier thanks to our new online return portal. Requesting a return is now quick and simple, you just need your Tilley order number!

We have provided a step-by-step guide below to show you how to complete a return, but if you still have any questions about this process, you can always email our Customer Service team who can help you out at


Guaranteed for Life Claim

To submit a Guarantee for Life claim, please visit Guaranteed For Life

Terms & Conditions


Tilley offers refunds or store credit via gift card on new, unwashed, unworn items within 30 days of the date of purchase. Sorry, no returns will be accepted on clearance items, masks, face shields or underwear.

Please note that we no longer offer exchanges as a return option.


Tilley will provide a return shipping label to customers within the Canada for all returns. When the store credit option is selected, Tilley will provide a FREE return label and the customer will receive the full purchase value in the form of a Tilley e-Gift Card.

In the event of a refund, a flat fee of ($12.00) fee will be deducted from the refund total at the time of processing. Once your refund has been processed, please allow up to 10 business days for the funds to be available in your account