Technical T1

Please keep in mind that once you submit an order, it cannot be combined, modified, or cancelled. We kindly request that you thoroughly review your order before submitting it. 

At Tilley, we strive to ship your orders as quickly as possible. Order processing and packaging take place from Monday to Friday during standard business hours. Our goal is to process all orders within 2 business days of the order date. However, during peak periods of high volume, such as free shipping promotions, Fathers Day, Black Friday, Cyber Monday, and holidays, processing times may extend up to 5 business days. Please factor in additional time for your order to ship based on the shipping option you have chosen. 

We exclusively utilize FedEx Ground for shipping all orders, which typically takes 5-7 business days for delivery. We recommend using FedEx Ship Manager to conveniently schedule your delivery. 

During high volume periods, we advise allowing extra time for processing and shipping. We kindly request your patience and understanding during these busy times.

SHIPPING & HANDLING

Shipping and handling times are calculated based on when your order departs from our warehouse. Please refer to the following information regarding shipping costs and postal service options:

If you need assistance with managing your shipping, you can visit the FedEx website to learn more about their services.

Should you have any further questions or inquiries, please feel free to contact us via email tilley@tilley.com or call 1-800-363-8737. We are here to assist you.

PORCH PIRACY

With the growing popularity of online shopping, the number of packages delivered to homes is increasing daily. Unfortunately, this rise in deliveries has also led to an increase in missing or stolen packages, raising concerns about package security. 

Tilley takes responsibility for your package until FedEx confirms its delivery to the provided location. However, if your package goes missing or is stolen after confirmation, Tilley cannot be held accountable for replacing it. 

To address these concerns, we recommend using FedEx Delivery Manager®. This tool empowers you to request alternative delivery options, such as scheduling deliveries when you are available or selecting a nearby location for secure package pickup instead of leaving it on your porch. FedEx Delivery Manager offers convenient and secure package management nationwide.

INTERNATIONAL SHIPPING

For international shipping, please visit our US website. Please note that all orders are shipped from our warehouse in Ontario, Canada. It is important to be aware that Tilley is not responsible for any duty, taxes, or fees imposed by the importing country. 

Thank you for choosing Tilley, and we appreciate your understanding and cooperation regarding our shipping policies and procedures.