Promotional Terms & Conditions

Thank you for shopping with Tilley. When we have promotions, the following conditions apply while the promotion is in effect. 

DISCOUNT CODES

  • Tilley may send you promotional codes which can be redeemed on our website for a certain percentage discount. These codes are subject to our Terms and Conditions alongside any such terms and conditions presented to you at the time of issuance of the discount code.
  • Discount Codes must be entered at the checkout phase of the ordering process to be valid. Discounts apply only to the cost of products, not to shipping, tax, or additional charges.
  • Discount Codes cannot be combined with any other offer, used on special collections or collaborations, or any products deemed 'Tilley Sport'.
  • Discount Codes are subject to product availability and are void where prohibited by law. They may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are limited to one use per customer.
  • Tilley reserves the right to modify or cancel Discount Codes at any time without notice. Such changes may include, but are not limited to, changing the percentage of the discount, the eligible items, and the expiration date.
  • Tilley is not responsible for any unauthorized use of Discount Codes. In the event of any dispute, the decision of Tilley is final.
  • If items purchased using a Discount Code are returned, only the actual amount paid will be refunded (i.e., the discounted price). Discount Codes used on an order that is later cancelled or returned will not be reissued.
  • By using a Discount Code, users agree to comply with these terms and conditions. Failure to adhere to these terms may result in cancellation of the order and revocation of the Discount Code.
  • Cannot be used on collaborations and special collections.
  • Cannot be combined with any other offer.
  • Cannot be used on Sport styles (any style that is part of the Sport section on the website).

LIMITED TIME OFFER

  • Get discounts off on select styles for a limited time
  • Offer available online
  • Offer cannot be combined with other promotions or applied to previous purchases
  • Discount codes are not applicable
  • Offer is non-transferable
  • *Extra 30% Off Clearance is not valid for Sport

LAYERED (TIERED) OFFER

  • The layered offer provides a percentage of savings based on the number of qualified items you purchase
  • Qualified items are identified by being part of a collection link accessible through email or a banner on the site
  • Offer valid only during dates specified  and will not apply to past or future purchases
  • Valid while quantities last, no rainchecks
  • Some exclusions apply, offer cannot be used on sale or collaboration merchandise, Brands We Love, and Essential 3 Packs.
  • Cannot be combined with any other offer
  • If there is something not to your satisfaction, we will work with you to exchange the product for the right size.
  • To initiate a return, all items purchased as part of the layered offer must be returned for a refund to be issued. Due to the nature of this offer, we are unable to refund individual items.

GIFT WITH PURCHASE AND BUNDLES

  • If you wish to return an order that includes a gift with purchase, you will need to return both the item that you paid for along with the gift to be eligible for a full refund. In the event the gift is not returned its value will be deducted from your refund.
  • If the whole bundle is not returned, the full retail value of the missing item will be deducted from your refund.
  • Missed GWPs will not be shipped separately, credited, or applied to future purchases. 
  • Cannot be combined with Digital Gift Cards.
  • Online Exclusive.
  • Subject to stock availability. Availability may change without notice once inventory is sold out.
  • Substitutions may be made when necessary.
  • Standard GWPs are not applicable to Sport and Last Chance items.
  • Regular price only.
  • Gifts must be added to the cart.
  • Exclusive Sport GWPs are displayed on eligible Sport product pages and are only available with qualifying Sport item purchases.

FINAL SALE

  • Any item marked as LAST CHANCE cannot be returned or exchanged.

WIN A FREE TILLEY HAT CONTEST — OFFICIAL RULES

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.

By entering the Win a Free Tilley Hat Contest (the “Contest”), you agree to be bound by these Official Rules and the decisions of Tilley Endurables Inc. (“Tilley” or the “Sponsor”), which are final and binding in all matters relating to the Contest.

1. Sponsor

The Contest is sponsored by Tilley Endurables Inc., 415 Milner Ave Scarborough, Ontario M1B 2L1.

2. Contest Period

The Contest begins on June 11, 2026 at 12:00PM ET and ends on June 19, 2026 at 11:59 PM ET (the “Contest Period”). Entries submitted before or after the Contest Period will not be eligible.

3. Eligibility

The Contest is open to legal residents of Canada, excluding where prohibited by law, who are 19 or older at the time of entry.

Employees, officers, directors, representatives, agents, and contractors of Tilley, its affiliates, advertising and promotion agencies, and any other parties involved in the development or administration of the Contest, as well as members of their immediate families or households, are not eligible to enter.

4. How to Enter

During the Contest Period, entrants may enter by posting a photo of themselves or a dad in their life who really needs a new Tilley hat on Instagram, tagging @tilleyofficial, and using the hashtag #dadstilleyhat.

To be eligible, your Instagram account must be public at the time of entry and remain public until the winner has been selected and contacted.

Limit one entry per person during the Contest Period. Multiple entries, duplicate posts, automated entries, or entries submitted through unauthorized third-party services may be disqualified.

5. Photo Submission Requirements

Each submitted photo must:

  • Clearly feature a Tilley hat or Tilley product to be eligible to win;

  • Be original to the entrant or shared with the proper permission;

  • Feature the entrant or a person the entrant has permission to photograph and submit;

  • Not infringe the rights of any third party;

  • Not contain offensive, obscene, defamatory, hateful, unlawful, or inappropriate content;

  • Not feature visible third-party trademarks, logos, or copyrighted material, unless the entrant has permission to use them;

  • Comply with Instagram’s terms and community guidelines.

Entrants are responsible for ensuring they have obtained permission from any person featured in the submitted photo, including permission for Tilley to use the photo as described in these Official Rules.

6. Use of Submitted Photos

By entering the Contest, including by posting a photo with the Contest hashtag and tagging Tilley, each entrant grants Tilley and its affiliates a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to share, repost, display, publish, reproduce, edit, adapt, and otherwise use the submitted photo, caption, entrant name, social media handle, likeness, and any related story or entry content in connection with the Contest and Tilley’s advertising, publicity, website, social media channels, email, retail, and other marketing materials, in any media now known or later developed, without further notice, approval, or compensation, except where prohibited by law.

Tilley is not obligated to use, display, or publish any submitted photo.

7. Prize

One winner will receive one Tilley hat of their choice, subject to availability.

Approximate retail value: up to $150.00 CAD.

Prize is non-transferable, has no cash value, and may not be substituted except at Tilley’s sole discretion. If the selected hat is unavailable, Tilley reserves the right to substitute a hat of equal or greater value.

Winner is responsible for any taxes, duties, fees, or costs associated with accepting or using the prize, unless otherwise stated.

8. Winner Selection

On or about June 20, 2026, one eligible winner will be selected by Tilley or its judging panel based on creativity, story, relevance to the Contest theme, and overall appeal.

Odds of winning depend on the number of eligible entries received during the Contest Period.

9. Winner Notification

The selected entrant will be contacted by direct message from Tilley’s official Instagram account or by another method determined by Tilley.

The selected entrant must respond within 48 hours of notification. If the selected entrant does not respond within the required time, cannot be contacted, is found to be ineligible, declines the prize, or does not comply with these Official Rules, Tilley may disqualify the selected entrant and select an alternate winner.

Before being confirmed as the winner, the selected entrant may be required to complete and return any required documents, including a declaration of eligibility, liability release, publicity release, and, if applicable for Canadian residents, correctly answer a time-limited mathematical skill-testing question without assistance.

10. Publicity

Except where prohibited by law, acceptance of a prize constitutes permission for Tilley to use the winner’s name, social media handle, likeness, city/province/state of residence, submitted photo, and entry content for advertising, publicity, and promotional purposes without further notice, approval, or compensation.

Tilley may announce the confirmed winner by first name, social media handle, and/or submitted photo on Tilley’s website, social media channels, email, and other marketing channels, subject to these Official Rules.

Winner information may be made available where required by law.

11. Privacy

Personal information collected in connection with the Contest will be used by Tilley for the purpose of administering the Contest, contacting selected entrants, awarding the prize, verifying eligibility, and as otherwise described in Tilley’s Privacy Policy.

By entering, entrants consent to the collection, use, and disclosure of their personal information for these purposes.

12. Release and Limitation of Liability

By entering the Contest, entrants release and hold harmless Tilley, Instagram, and their respective affiliates, officers, directors, employees, agents, representatives, successors, and assigns from any and all claims, damages, losses, liabilities, costs, or expenses arising out of or relating to participation in the Contest, the use of any submitted photo, or the acceptance, use, misuse, or possession of any prize.

Tilley is not responsible for lost, late, incomplete, invalid, misdirected, deleted, delayed, or undeliverable entries; technical failures; platform errors; unauthorized human intervention; or any other issue that may affect the administration, security, fairness, or proper conduct of the Contest.

13. Instagram Disclaimer

This Contest is in no way sponsored, endorsed, administered by, or associated with Instagram. By entering, entrants release Instagram from any and all liability related to the Contest. Any questions, comments, or complaints regarding the Contest should be directed to Tilley and not to Instagram.

14. General Conditions

Tilley reserves the right, in its sole discretion, to cancel, suspend, modify, or terminate the Contest if fraud, technical failures, human error, or any other factor impairs the integrity or proper functioning of the Contest.

Tilley reserves the right to disqualify any entrant who tampers with the entry process, violates these Official Rules, acts in an unsportsmanlike or disruptive manner, or attempts to undermine the legitimate operation of the Contest.

All decisions of Tilley are final and binding.

15. Governing Law

The Contest and these Official Rules are governed by the laws of Ontario and the federal laws of Canada, without regard to conflict of law principles. Void where prohibited by law.


Mobile Terms of Service

Tilley

The Tilley CAD mobile message service (the "Service") is operated by Tilley (“Tilley CAD”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tilley CAD’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tilley CAD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tilley CAD. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18886781634 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tilley CAD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18886781634

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

    To learn more about returns, please click here.