Promotional Terms & Conditions

Thank you for shopping with Tilley. When we have promotions, the following conditions apply while the promotion is in effect. 

DISCOUNT CODES

  • Tilley may send you promotional codes which can be redeemed on our website for a certain percentage discount. These codes are subject to our Terms and Conditions alongside any such terms and conditions presented to you at the time of issuance of the discount code.
  • Discount Codes must be entered at the checkout phase of the ordering process to be valid. Discounts apply only to the cost of products, not to shipping, tax, or additional charges.
  • Discount Codes cannot be combined with any other offer, used on special collections or collaborations, or any products deemed 'Tilley Sport'.
  • Discount Codes are subject to product availability and are void where prohibited by law. They may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are limited to one use per customer.
  • Tilley reserves the right to modify or cancel Discount Codes at any time without notice. Such changes may include, but are not limited to, changing the percentage of the discount, the eligible items, and the expiration date.
  • Tilley is not responsible for any unauthorized use of Discount Codes. In the event of any dispute, the decision of Tilley is final.
  • If items purchased using a Discount Code are returned, only the actual amount paid will be refunded (i.e., the discounted price). Discount Codes used on an order that is later cancelled or returned will not be reissued.
  • By using a Discount Code, users agree to comply with these terms and conditions. Failure to adhere to these terms may result in cancellation of the order and revocation of the Discount Code.
  • Cannot be used on collaborations and special collections.
  • Cannot be combined with any other offer.
  • Cannot be used on Sport styles (any style that is part of the Sport section on the website).

LIMITED TIME OFFER

  • Get discounts off on select styles for a limited time
  • Offer available online
  • Offer cannot be combined with other promotions or applied to previous purchases
  • Discount codes are not applicable
  • Offer is non-transferable

LAYERED (TIERED) OFFER

  • The layered offer provides a percentage of savings based on the number of qualified items you purchase
  • Qualified items are identified by being part of a collection link accessible through email or a banner on the site
  • Offer valid only during dates specified  and will not apply to past or future purchases
  • Valid while quantities last, no rainchecks
  • Some exclusions apply, offer cannot be used on sale or collaboration merchandise, Brands We Love, and Essential 3 Packs.
  • Cannot be combined with any other offer
  • If there is something not to your satisfaction, we will work with you to exchange the product for the right size.
  • To initiate a return, all items purchased as part of the layered offer must be returned for a refund to be issued. Due to the nature of this offer, we are unable to refund individual items.

GIFT WITH PURCHASE AND BUNDLES

  • If you wish to return an order that includes a gift with purchase, you will need to return both the item that you paid for along with the gift to be eligible for a full refund. In the event the gift is not returned its value will be deducted from your refund.
  • If the whole bundle is not returned, the full retail value of the missing item will be deducted from your refund.
  • Missed GWPs will not be shipped separately, credited, or applied to future purchases. 
  • Cannot be combined with Digital Gift Cards.
  • Online Exclusive.
  • Based on stock availability
  • Not applicable on Last Chance items

FINAL SALE

  • Any item marked as LAST CHANCE cannot be returned or exchanged.

Mobile Terms of Service

Tilley

The Tilley CAD mobile message service (the "Service") is operated by Tilley (“Tilley CAD”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tilley CAD’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tilley CAD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tilley CAD. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18886781634 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tilley CAD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18886781634

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

    To learn more about returns, please click here.