Shipping and Tracking

Shipping basics

Note: To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in receiving your order as a result. We appreciate your patience and understanding.

For questions or concerns about shipping, email tilleyca@tilley.com or call 1-800-363-8737.

Where we ship

• Tilley does not ship to P.O. boxes.

• For shipping within Canada, shop at our Canadian site.

• For shipping within the United States, visit our American site.

• For shipping within Europe, visit our UK site.

• For all other international shipping, visit our US store.

Cost of shipping

• For orders totalling $50 or more, we offer free FedEx Ground shipping (5 - 7 business days).

• Any orders totalling less than $50, we offer a flat rate of $12 for FedEx Ground shipping (5 - 7 business days). 

How we ship

Orders are processed and packaged Monday to Friday during standard business hours. At Tilley we aim to process all orders within 2 business days of your order date.  However, high volume during peak times may lead to longer processing times of up to 5 business days.  Please calculate additional time for your order to ship based on the shipping selection you have chosen.
 
• All orders are sent via FedEx Ground (5 – 7 business days).  We encourage you to use FedEx Ship manager to schedule your delivery.  You may also request Express shipping for an additional fee.  Express shipments usually arrive with in 2 days once your order has been processed to ship.

• Please allow extra time during high volume periods, such as free shipping promotions, Fathers Day, Black Friday, Cyber Monday, and holiday periods.

Why FedEx?

FedEx provides our customer with the most flexibility, security, and convenience for receiving their deliveries. This includes access to tools that allow you to redirect your shipment, schedule a specific time for delivery, and see real-time tracking.

FedEx uses a Reduce, Replace, and Revolutionize strategy to guide its environmental efforts. Energy and cost-efficient use of aircrafts, vehicles, sustainable facilities, and sustainable materials and recycling help us to do our part for the environment.

FedEx has a proven track record of speed and reliability in making its deliveries. 

On porch piracy

Porch piracy - where deliveries left outside of homes are being stolen - is an unfortunate and recurrent issue in some communities. 

Tilley is responsible for your order up to the point it reaches its destination. We are not responsible for acts of theft that occur once your package is confirmed by FedEx as delivered.

To prevent porch piracy, we recommend:

Shipping your delivery to a secure location, such as a workplace with a reception or shipping desk.

Closely following your FedEx tracking.

Using FedEx’s Delivery Manager tools to schedule your delivery for a time you are guaranteed to be home.

Track your order

We want you to have peace of mind when you’re shopping with us. That’s why every order shipped from Tilley includes a tracking number. 

Find your tracking number

As soon as your order is processed for shipping, a FedEx tracking number is created. You can find your tracking number two different ways: 

• Check your email for a tracking number sent to you from orders@tilley.com.

• Log into your Tilley account and view “My Orders”.

If there isn’t a tracking number with your order, it means that we’re still processing and packaging your purchase. Sit tight and one will be sent to you as soon as it’s created. If you think something isn’t right, please email us at tilleyca@tilley.com or call 1-800-363-8737 and we’ll investigate.

Track your order

Once you have found your tracking number:

• Click the tracking link in your email or on your order page.

• You can also go to www.FedEx.com and enter the tracking number in the suggested field.

• All of these options will provide you with the current status of your delivery and its estimated arrival.

Manage your delivery

On the FedEx website, you can access their Delivery Manager® tools to manage your delivery. This includes scheduling a later delivery date if you won’t be home when your shipment is expected to arrive, or redirecting your delivery to a different address.