Shipping/Tracking

To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in shipping/deliveries as a result.

Please note that once orders have been submitted, they cannot be combined, modified or cancelled. Be sure to review your order thoroughly before submitting.

WE SHIP AS QUICKLY AS WE CAN

Orders are processed and packaged Monday to Friday during standard business hours. At Tilley we aim to process all orders within 2 business days of your order date.  However, high volume during peak times may lead to longer processing times of up to 5 business days.  Please calculate additional time for your order to ship based on the shipping selection you have chosen.
 
• All orders are sent via FedEx Ground (5 – 7 business days).  We encourage you to use FedEx Ship manager to schedule your delivery.  You may also request Express shipping for an additional fee.  Express shipments usually arrive with in 2 days once your order has been processed to ship.
• Please allow extra time during high volume periods, such as free shipping promotions, Fathers Day, Black Friday, Cyber Monday, and holiday periods.

SHIPPING & HANDLING

Please allow for longer shipping times during peak shipping periods such as Free Shipping promos, the month of June, Black Friday, Cyber Monday & the month of December.

Please note that the below shipping times are based on when your order leaves our warehouse.

PURCHASE TOTAL SHIPPING COST POSTAL SERVICE
$100.00 & more FREE FedEx Ground (5 – 7 business days) - (No PO Box Delivery)
$0 - $99.99 $12.00 FedEx Ground (5 – 7 business days) - (No PO Box Delivery)

Need to manage your shipping with FedEx? Click here to learn more

Questions? Email:Tilleyca@tilley.com or Call 1-800-363-8737

ALL PRIORITY COURIER SERVICES REQUIRE A SIGNATURE FOR DELIVERY. Make sure you have your package delivered to an address where someone will be there to sign for it, maybe to your workplace, relative or a neighbor between Monday and Friday.

PORCH PIRACY

With the continued growth of online shopping, more and more packages are being delivered to homes every day. This increase in deliveries, however, has raised the amount of missing and/or stolen packages and has led to growing concerns over package security.

Tilley is responsible for your package until FedEx confirms delivery to the location provided. If your package goes missing or is stolen after confirmation, Tilley is not responsible for replacing your package.

By using FedEx Delivery Manager®, this tool empowers you to request to have packages delivered when you are available or to a nearby location instead of your porch. With convenient and secure package pickup nationwide.

INTERNATIONAL SHIPPING

For International Shipping, please shop our US website.

DO YOU PLAN TO SHIP TO THE UK

If you plan to ship in the USA, please visit our USA website.