To ensure the safety of our staff and community, we have minimized personnel in our shipping and customer service departments. You may experience delays in processing and shipping/deliveries as a result.

Our priority continues to be focused on the health and wellbeing of our staff and community, and we’re committed to taking every action necessary to prevent the spread of Covid-19. We appreciate your patience during this unprecedented time. We are here to help you however we can.


Most Tilley hats and some apparel items are Guaranteed for Life against normal wear and tear, imperfect workmanship or faulty material. If your hat experiences any of these issues, please submit your request by selecting and completing the “Guaranteed for Life” form below. Next steps will be provided within 5-7 business days.


Only hats and select apparel with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. Customers are responsible for all shipping fees. 

Note: Tilley only accepts Guaranteed for Life requests through Any requests submitted outside of the electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email.

Packages sent without prior authorization will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.

Tilley reserves the right to determine if an item qualifies for replacement under the Guaranteed for Life policy.

Note: If your Original Order Number is unknown, please leave blank.